Who we are

Our website address is: https://hydrahost.co.uk.

What personal data we collect and why we collect it

Name, Email and Contact information

We care about your privacy so when you purchase a hosting package from us we only collect and use the minimum amount of data needed to proceed and provide you with the services chosen, the data we collect includes name, email, address and  contact number, this information is only used to provide you with the hosting service we offer and is not shared with anyone else.

We use PayPal as a payment provider so we don’t collect any billing information.

Contact forms

When you use our contact form for support or inquiries we collect your name and email, this is only used in order to reply to your request and is not shared with anyone else.

Cookies

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

This website uses Google Analytics, as service which transmits website traffic data to Google Servers. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage. You can opt out of this using the following browser plugin https://tools.google.com/dlpage/gaoptout?hl=en

How long we retain your data

For users that purchase a hosting package with us, we store your personal data for as long as you keep that hosting package. If you cancel your plan you can request that we remove all your personal data we have stored.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

We do not send your data anywhere.

How we protect your data

Your data is securely stored on our servers, we have regular security scans and the site and software is regularly updated to ensure we are protected from the latest security issues.